We are a Management Consultancy, formed in 1985, with considerable experience of helping companies of varying sizes and from a wide range of industries, both in the Manufacturing and Service sector.

Concentrating initially on assisting clients to gain recognition to ISO 9000 (originally BS 5750), in recent years we have considerably widened the range of consultancy services we offer, at the same time gaining extensive experience of working with the recruitment and marketing services industry.

Do you know just how healthy your business really is?

We can carry out an independent, in-depth review of all aspects of your business, including:

	Business Plan
	Financial Management Systems & Controls
	Marketing
	Operating Systems and Procedures
	Staff training, development and satisfaction
	Client Satisfaction Procedures

and involving interviews with a cross-section of key staff.

We can work with you and your colleagues to:

	Define the company aims and objectives
	Develop a comprehensive Business Plan
	Monitor performance against the Business Plan

We can give you practical help to:

	Develop a marketing plan
	Develop customer care programmes
	Develop and carry out client satisfaction programmes

With our extensive experience of quality and quality management, from implementation to assessment, we can:

	Help with the implementation of practical, non-bureaucratic ISO 9000 quality systems
	Carry out internal and supplier audits and on-site auditor training
	Work with you on Business Excellence/Self Assessment programmes
	Assist you in developing and improving your systems and processes
	Provide "part-time" on-site Quality Management for small businesses who cannot justify a full-time Quality Manager

Are your clients really happy with the service you give them?

We can carry out an independent evaluation of your key clients, to find out what they really think about your organisation. This will involve:

	Agreement of a brief
	Preparation and agreement of a Client Satisfaction Questionnaire
	Distribution of Questionnaire to key clients
	Review of returned Questionnaires
	Interviews with key clients
	Analysis of Questionnaires and interview data
	Preparation and submission of a report, with recommendations, where appropriate

It is now an accepted fact that people are one of the key assets of any business. However, they are also one of the most expensive, both to recruit and retain, making it essential to ensure that you are employing "the right people".

We can help you:

	Recruit the right people
	Implement induction and appraisal systems
	Develop and establish staff satisfaction programmes
	Formulate job descriptions and staff competencies

What do your staff really think about the company and how committed are they to it?

We can help you gain a more in-depth understanding of how satisfied your staff are in their roles. This will involve:

	Discussion and agreement of a brief
	Preparation and agreement of a Staff Satisfaction Questionnaire
	Circulation of questionnaires to all staff
	Interviews with a cross-section of staff
	Collation and analysis of returned questionnaires
	Preparation and submission of a report

Now that staff are recognised as one of the most vital but most expensive assets of a business, it is essential to ensure that you are not only recruiting "the right people" but also retaining and developing them.

Qualifications and technical abilities are, of course, important factors, but personality and behavioural style in a working environment are, perhaps, even more crucial in ensuring that you are not putting "square pegs in round holes".

Using Human Job Analysis (HJA) and Personal Profile Analysis (PPA)*, powerful tools whose benefits are now being recognised by many companies, Peplow-Warren can provide a quick and efficient service to help you with your staff recruitment, development and retention, with the following results:

FOR THE COMPANY		A more focused recruitment process and interview
		Candidates with the right attributes, who will fill the intended role and fit the company/team culture
		Improved understanding of people's motivations, strengths, limitations and frustrations
		Increased staff satisfaction, resulting in improved staff performance
		Effective team-building
FOR THE STAFF		Assurance that they are working to their strengths - in the right role
		Assistance in identifying non-vocational/technical training and development needs
		Provision of information to support the appraisal process
		Identification and resolution of problems
		Relief of frustrations and stress, resulting in improved morale

*We can also provide aptitude testing to further support the process

We can offer a small business support scheme, tailored specifically for the growing company whose Owners/Directors feel they would benefit from a confidential, objective discussion with a totally independent advisor on key issues affecting the development of their business.

Peplow-Warren will provide:

	Six two-hour advisory sessions per year, conducted at you own offices.
	Minutes produced after each session highlighting key action points
	An annual report listing all the areas discussed and reviewing the success or otherwise of the action taken.
	An action plan highlighting key areas for consideration during the following year.
	Unlimited access to the consultant on matters of key importance

Undoubtedly, one of the most essential tools for any organisation in the modern business world is well-planned, cost-efficient use of computer technology. Peplow-Warren can provide professional, skilled and experienced consulting services, covering almost every aspect of Information Technology, including:

	Business Requirements Analysis
	Tender Preparation and Proposal Evaluation
	Systems and Business Process Review
	Year 2000 Compliance and Health and Safety Implications
	ISO 9000/9000-3/TickIT Certification
	BS 7799 Information Systems Security Certification
	Configuration Management
	Hardware and Software Asset Management
	Software Licence Control
	Communications Networking: Internet/Intranet
	Risk Analysis
	Contingency Planning
	Human Resources Implications, Assessment and Training
	Business Relationships: Contractual and Legal Issues
	E-Commerce Development

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